| Managed Help Desk Services
GTC Systems has created a flexible help desk solution that leverages the power of web-enabled applications with the latest in call support technology. We have the unique ability to implement and provide a full service help desk with minimal equipment and infrastructure at your site and affordable start up costs.
Administration
- Desktop and web analyst capabilities
- Multi-site capability
- Automated escalation
- Automated alerting, paging and email
- Quick ticket capability
- Call management and tracking
Proactive Management
- Asset tracking information
- Change process capabilities
- Call template
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Documentation
- Management reports and metrics
- Service level agreement reporting
- Call tracking reports
- Knowledge base
Advanced Services
- Customizable SLAs
- Customizable escalation processes
- Network management integration
- Live call center support
- Call statistics and reporting
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Key Benefits
Once our technical team analyzes your processes and workgroup flow, we can provide a helpdesk solution tailored to your exact requirements. We can meet your required service levels without the enormous startup costs normally associated with this type of an enterprise solution.
For example if your needs include: software, agents, 2nd tier reactive support, 1st tier support or an entire enterprise outsourced helpdesk solution, we have a model to fit your needs.
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