GTC Systems - Help Desk Services

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Help Desk Services

Outsourcing your help desk to GTC Systems will give you the freedom to focus on your core competencies while giving your employees and customers an effective and professional help desk experience.

Setting up help desk facilities, acquiring and maintaining Help Desk Software and underlying infrastructure, hiring and training a team of support professionals and managers can be expensive. It is a real cost that lowers your bottom line on a daily basis.

For many organizations, outsourcing Help Desk Operations makes sense on both economic and technical levels. We provide the people, processes and technology required for cost effective Help Desk. Our service includes:

Response during normal business hours, with an option for 24/7 around the clock remote support.
Dedicated onsite desktop support professionals who can be dispatched as needed.
Access to a wide range of technical expertise. Our help desk staff have full access to GTC’s engineers, technicians, developers, and other specialists to help resolve end user issues or questions.
Access to our top tier vendor resources such as Microsoft, Citrix, Cisco, VMware, NetApp, HP, IBM, Dell and many more.
Access to a web‐based IT service management system to better manage Incidents, Problems and Changes. Within this system, Reporting, Notifications and Escalations are automatic, keeping you and your team up to date with all help desk related activities.

Benefits and Savings

There is no need to buy or continue to maintain your own Help Desk software to keep track of incidents and generate reports. We provide that as part of our service.
There is no need to expand your own Help Desk staff. We provide the additional staff and save you the cost of ongoing training, recruitment, turn over, and team leadership.
We help develop and implement help desk processes, policies and procedures, and provide your organization with a run book manual to be shared with all your employees.
Weekly and monthly reports are available, clearly describing activities and services provided.


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	Help Desk Services Outsourcing your help desk to GTC Systems will give you the freedom to focus on your core competencies while giving your employees and customers an effective and professional help desk experience. Setting up help desk facilities, acquiring and maintaining Help Desk Software and underlying infrastructure, hiring and training a team of support professionals and managers can be expensive. It is a real cost that lowers your bottom line on a daily basis. For many organizations, outsourcing Help Desk Operations makes sense on both economic and technical levels. We provide the people, processes and technology required for cost effective Help Desk. Our service includes: Response during normal business hours, with an option for 24/7 around the clock remote support. Dedicated onsite desktop support professionals who can be dispatched as needed. Access to a wide range of technical expertise. Our help desk staff have full access to GTC’s engineers, technicians, developers, and other specialists to help resolve end user issues or questions. Access to our top tier vendor resources such as Microsoft, Citrix, Cisco, VMware, NetApp, HP, IBM, Dell and many more. Access to a web‐based IT service management system to better manage Incidents, Problems and Changes. Within this system, Reporting, Notifications and Escalations are automatic, keeping you and your team up to date with all help desk related activities. Benefits and Savings There is no need to buy or continue to maintain your own Help Desk software to keep track of incidents and generate reports. We provide that as part of our service. There is no need to expand your own Help Desk staff. We provide the additional staff and save you the cost of ongoing training, recruitment, turn over, and team leadership. We help develop and implement help desk processes, policies and procedures, and provide your organization with a run book manual to be shared with all your employees. Weekly and monthly reports are available, clearly describing activities and services provided.