GTC Systems - Network Monitoring

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Network Monitoring

This valuable services provides the proactive monitoring of your specified devices by GTC's personnel located at its Managed Services Response Center to identify failures in the specified devices and to alert Client, and where applicable, to troubleshoot and resolve the failure.

The primary objective is to identify potential problems and resolve them before they become evident to your users.

We utilize state-of-the-art monitoring and diagnostics software provided by Proactive Watch to watch all of the servers and network devices at your site. The following is the list of components that are used for monitoring the environment.

Server and Client Agents Installed on Each Server

Proactive Watch agents are lightweight, cross-platform and intelligent in their use of computing and network resources. Agents collect data every ten seconds from their servers and client computers, but only communicate upstream every 60 minutes unless an unusual event occurs (which results in immediate communication).

Gateway Installed
The agents use a Gateway (a Windows service running on a non-dedicated server) to communicate via SSL protocols (port 443) out to the Proactive Watch back end.

Monitoring Tools used by GTC Help Desk Personnel
This is a rich client .Net application that presents the status of all of your systems on one pane of glass, presents all of the alert information to the GTC Help Desk and provides all of the diagnostic information necessary to rapidly resolve issues.

Back End Servers
The back end analysis and database servers for Proactive Watch are hosted in the Proactive Watch data center. This ensures high availability, and allows the benefits of Proactive Watch to be delivered to you and your customers with maximum simplicity.

GTC Help Desk personnel keep the Proactive Watch Explorer window opened during normal business hours to watch for any potential problems. If a monitoring threshold is exceeded an alert is generated at the console as well as an e-mail that gets sent out the help desk group.

This solution offers great flexibility and can be tailored to your specific needs, in terms of Response times, Escalation requirements, Reporting and many other specific areas.

Next Steps / How we can help

Let’s schedule a conference call with one of our consultants to discuss your needs.Click here to schedule the call:


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About Managed Services Help Desk Services Network Monitoring Web and Application Hosting
	Network Monitoring This valuable services provides the proactive monitoring of your specified devices by GTC's personnel located at its Managed Services Response Center to identify failures in the specified devices and to alert Client, and where applicable, to troubleshoot and resolve the failure. The primary objective is to identify potential problems and resolve them before they become evident to your users. We utilize state-of-the-art monitoring and diagnostics software provided by Proactive Watch to watch all of the servers and network devices at your site. The following is the list of components that are used for monitoring the environment. Server and Client Agents Installed on Each Server Proactive Watch agents are lightweight, cross-platform and intelligent in their use of computing and network resources. Agents collect data every ten seconds from their servers and client computers, but only communicate upstream every 60 minutes unless an unusual event occurs (which results in immediate communication). Gateway Installed The agents use a Gateway (a Windows service running on a non-dedicated server) to communicate via SSL protocols (port 443) out to the Proactive Watch back end. Monitoring Tools used by GTC Help Desk Personnel This is a rich client .Net application that presents the status of all of your systems on one pane of glass, presents all of the alert information to the GTC Help Desk and provides all of the diagnostic information necessary to rapidly resolve issues. Back End Servers The back end analysis and database servers for Proactive Watch are hosted in the Proactive Watch data center. This ensures high availability, and allows the benefits of Proactive Watch to be delivered to you and your customers with maximum simplicity. GTC Help Desk personnel keep the Proactive Watch Explorer window opened during normal business hours to watch for any potential problems. If a monitoring threshold is exceeded an alert is generated at the console as well as an e-mail that gets sent out the help desk group. This solution offers great flexibility and can be tailored to your specific needs, in terms of Response times, Escalation requirements, Reporting and many other specific areas. Next Steps / How we can help Let’s schedule a conference call with one of our consultants to discuss your needs.Click here to schedule the call: